Flowers and Gifts to

Flowers and Gifts to

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FAQ

What countries do you deliver flowers in?

ArgentinaEcuadorPanama
BoliviaEl SalvadorParaguay
BrazilGuatemalaPeru
ChileHondurasDominican Republic
ColombiaMexicoVenezuela
Costa RicaNicaraguaUruguay
Puerto RicoSpainItaly
USA

Why should I trust you with my order?
LatinFlores.com offers a 100% satisfaction guaranteed flowers and gifts delivery service in more than fifteen countries in Latin America.
We have more than 10 years of experience in this field and thousands of satisfied customers use our services once and again.

How can I find the gift I am looking for at LatinFlores.com?
If you know exactly what you want to give someone, we suggest looking in the list of categories at the top of the site which includes Roses, Flowers, Cakes, Chocolates and Breakfast among others. If you are not able to find the product you are looking for that way, you can use the search bar located on the top right hand side of the site. Enter the words that describe the product (for example chocolate roses) and click on the search button. The site will show you all the products available that include those words. If you are not able to find what you are looking for or if you are not convinced by the offers displayed on the site please contact us at flores@latinflores.com.
A LatinFlores.com representative will respond to your enquiry within 24 hours.

How soon must I place an order for delivery?
If you wish for your order to be delivered the same day: We receive orders for same day delivery until 12:00 pm USA EST (UTC/GMT -5) from Monday to Friday. We deliver on Saturdays however, orders must be placed on Friday before 4:00 pm USA EST (UTC/GMT -5)

Breakfasts: Breakfasts orders must be placed until 12:00 pm the day prior to the delivery date. For weekends orders must be placed until 12:00 pm on Friday.

Do you deliver on weekends and holidays?
If the order is placed on a weekday (see above) deliveries can me made on weekends and holidays with exception of some locations. In any event, we will inform you beforehand in case your order cannot be delivered on a holiday. Orders received during weekends or holidays will be delivered the next working day.

Is there a delivery cost?
Yes. The delivery has an extra cost. The delivery cost is specified in your order information before making the payment.

What payment methods do you offer?
Payments can be made with:
Credit Cards: Visa, Master Card and American Express.
Paypal.
Western Union or Money Gram.
Bank Transfers.

LatinFlores.com, the same as the best shopping sites on the Web, uses a secure Server which encrypts customers information. To explain it in an easy way, when you send your information, it is codified, so if someone is able to intercept the communication between you and us, that person has no way to interpret the information.

How much are delivery costs?
Delivery costs vary according to the city and address where the gift will be delivered.
This information will be detailed and you will see it before you place your order. Please note that in some exceptional cases as in small or distant cities we will contact you to confirm if there will be an extra charge for the delivery and see if you agree. The delivery cost will not be increased without notifying you first.

How can I modify an order?
Your order can be modified as long as you contact us at least one day before the delivery date.

How do I know if my order was delivered?

If you have a registered order, please check its status Here:

Order No.
Once your order is delivered, we will send you an automatic notification via e-mail. If for some reason you do not receive the confirmation e-mail, please contact us at consultas@latinflores.com and we will gladly inform you about the status of your order.

How can I contact you?
Please contact us by:

E-mail:
Consults: flores@latinflores.com

Phone:
US Toll Free
1 866 608-8665

From outside the USA:
Phone: (591-2) 212- 4331

Refund Policy

If your order was not delivered or the wrong product was received, you can request a refund.
Please use the form on this link to contact us and request a refund: Click here

Questions - Orders: U.S. Toll Free (844) 326-6780
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More than 10 years delivering flowers and gifts in Latin America and Europe